Organisation STFC
Organisation Detail Science and Technology Facilities Council
Reference Number IRC254015
Location Didcot See on Map
Salary £13754
Date Posted 02 June 2020
Contract Type Apprentice
Hours Full Time
Closing Date 26 July 2020
Interview Date 20 August 2020

Brief Description

Salary: £13,754 per annum rising to £15,769 per annum in the second year
Band: UKRI-App
Contract Type: Fixed Term contract for 24 months
Hours: Full time
Closing Date: 26th July 2020
Interview Dates: 20th August 2020

The Science and Technology Facilities Council (STFC) is a world-leading multi-disciplinary science organisation, and our goal is to deliver economic, societal, scientific and international benefits to the UK and its people – and more broadly to the world. We have large-scale scientific facilities in the UK and Europe used by thousands of scientists performing thousands of experiments every year. The facilities provide a range of research techniques to help scientists better understand our world and the universe!
IT is essential to the science that STFC supports. We need keen individuals to help us in supporting the service Desk/HPC Computer Operations position at the STFC Rutherford Appleton Laboratory in Didcot, Oxfordshire. Your daily duties will complement formal training and are developed to support you as you work towards an Infrastructure Technician Level 3 apprenticeship.

The apprenticeship will take 2 years to complete and you will gain essential computer IT related experience and skills throughout the 2 year apprenticeship. You will complete the Level 3 IT subject which will develop and expand your technical competencies; knowledge, skills and behaviour and underpinning skills to work within an IT role.

Working as part of the Digital Infrastructure IT Service Desk Support team to support and maintain desktop and laptop computers, hardware, software and portable devices, whilst providing support and assistance to staff and users throughout the site.

During the 2nd year, training will be provided working as part of the HPC (High Performance Computing) team to support management of HPC Data Centre dealing with challenges in heating, cooling and power; application development. 

Service Desk/ Desktop Support – Year 1

  • Through training to support first line business support as part of Service Desk
  • To support Digital Infrastructure Service desk by Call logging, categorisation, resolution and escalation.
  • To assist with the purchasing / specifying of new hardware (Laptop / Desktops) and software applications.
  • To provide software / hardware technical support.
  • To provide technical support for Video Conferencing (VC).
  • To support for mobile telephony users.
  • To provide technical support by testing hardware, PC upgrades and testing non-standard build software.
  • Assistance and participation with ICT projects
  • Produce clear and concise written operating procedures and support documentation.

HPC Data Centre Operations – Year 2

  • To assist with the Computer Operations Procedure (COP), Disaster recovery procedure (DRP) across all computer rooms.
  • Develop electrical / cooling / data centre floor plans using Microsoft Visio or AutoCAD.
  • To provide day to day support in the Operations environment. This will include tape labelling; act on alarm notification (training provided); Hardware power/rack/inventory check and update documentation.
  • Housekeeping tasks, such as backup tape changes and storage of tapes in fire safes. These are done on weekdays throughout the year including holiday periods.
  • Manual tasks such as lifting floor tiles, moving equipment and assembling/dismantling racking.
  • Production and updating of documentation of the Operations services and procedures.
  • To have an understanding of monitoring systems and how to develop further.
  • Opportunity to develop Linux applications and support existing application such as Nagios/Zenoss and Raspberry Pi.
  • To assist and support existing projects. Training provided.

Contacts and Communication

  • Digital Infrastructure colleagues at all levels.
  • Other IT Service Desk personnel across all STFC sites.
  • Staff at all levels of the organisation, occasionally Directors and other Senior Management.
  • Staff at all levels in other stakeholder and tenant organisations, UKSBS and Research Councils.

On successful completion of the programme, apprentices gain the following qualifications:

  • Infrastructure Technician Level 3
  • MTA Networking Fundamental
  • MTA Mobility and Devices Fundamentals
  • MTA Cloud Fundamentals
  • BCS Certificate in Business Processes and Coding and Logic.

Organization Description

UK Research and Innovation is a new entity that brings together nine partners to create an independent organisation with a strong voice for research and innovation, and a vision to ensure the UK maintains its world-leading position in research and innovation. More information can be found at

The Science and Technology Facilities Council is a world-leading multi-disciplinary science organisation, and our goal is to deliver economic, societal, scientific and international benefits to the UK and its people – and more broadly to the world.

Criteria will be assessed through shortlisting (S), at Interview (I) or both (S&I)


  • 3 GCSEs (or equivalent) at grades 4-9 (A-C) in any subject (S)
  • GCSE Maths and English (or equivalents) at grades 3 (D) or above (S)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject (S)
  • Some knowledge of and enthusiasm for computing/IT and/or hardware - your CV and/or cover letter should give example(s) of personal or school projects that involved learning about and using an IT and/or hardware and what you enjoyed (S)
  • Desire to develop personally and professionally - your cover letter should explain why you have applied for this IT apprenticeship scheme and any activities you are involved in to help you develop personally and professionally (S)
  • Right to live and work in the UK (S)


  • Experience of PC-based computer systems and applications; (S&I)
  • Some knowledge of Microsoft Desktop Products; (S&I)
  • Some experience of configuring Smartphones; (S&I)
  • Experience in using Microsoft application and programming language. (S&I)
  • Qualification in a relevant IT field would be desirable, but not essential (S&I)
  • Enthusiasm/can-do attitude (I)
  • Excellent interpersonal skills (I)
  • The commitment and skills needed to be an effective team player in a close-knit team (I)
  • Experience of successfully working in such an environment (I)
  • Well organised, self-motivated and able to work under pressure (I)

Special Requirements

  • Ability and willingness to undertake occasional travel between sites- primarily to Daresbury (I)
  • The role may require some manual handling of bulky and moderately heavy items (I)
  • In exceptional circumstances, out of hours working may be required on ad-hoc basis (I)
  • A flexible attitude to working hours and the work you will undertake along with a commitment to meeting customer needs. (I)
  • Understanding of the importance of IT security (I)
  • Sufficient practical skills to do manual tasks such as assemble/dismantle racking, moving awkward/heavy objects and changing power supplies or fans in equipment (I)
  • A willingness to learn and use new skills. (I)

UKRI supports research in areas that include animal health, agriculture and food security, and bioscience for health which includes research on animals, genetic modification and stem cell research. Whilst you may not have direct involvement in this type of research, you should consider whether this conflicts with your personal values or beliefs.

To enable us to hire the very best people we will conduct a full and comprehensive pre-employment check as an essential part of the recruitment process on all individuals that are offered a position with UKRI. This will include a security check and an extreme organisations affiliation check.

Limited parking subject to waiting list.

Employee Benefits

UK Research and Innovation recognises and values employees as individuals and aims to provide a pay and reward package that motivates staff to the best of their ability. The reward and benefit package includes a flexible working scheme, an excellent Defined Benefit pension scheme, 30 days annual leave allowance and a number of other benefits.

Developing Talent

We are committed to developing employees in their roles throughout their career. Learning and development plans enable employees to continue their professional development through training and development opportunities such as e-learning, classroom training and on-the-job experiences. We encourage our employees to share their learning across teams and organisations.

Equal Opportunities

We strive to make decisions based on individual merit and ability. We welcome applications from all sections of the community and promote equality of opportunity in accordance with the Equality Act 2010. As holders of Disability Confident Employer status, we guarantee to interview all applicants with disabilities who meet the minimum criteria for the vacancy.

As this job does not fulfil the Home Office Code of Practice criterion for obtaining sponsored migrant worker status we will be unable to apply for sponsorship for anyone not eligible to work in the UK. At interview, all shortlisted candidates are required to bring with them identification documents and original documents that prove they hold or can obtain the right to work in the UK. You can check your eligibility here:

Online applications only. Please submit a covering letter and CV ensuring that the IRC reference is included in the filename description of each document uploaded. Please note that failure to address the above criteria or submitted without a covering letter may result in your application not being considered.

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