STFC
Organisation STFC
Organisation Detail Science and Technology Facilities Council
Reference Number IRC253816
Location Didcot See on Map
Salary £13754
Date Posted 13 May 2020
Grade STFC-APP
Contract Type Apprentice
Hours Full Time
Closing Date 02 August 2020
Interview Date




Brief Description


Salary: £13,754 per annum rising to £15,769 per annum in the second year
Band: UKRI-App
Contract Type: Fixed Term contract for two years
Hours: Full time/Part time (minimum 30 hours per week)
Closing Date: 2nd August 2020
Interview Dates: 19th August 2020

Our Organisation
 
The Science and Technology Facilities Council (STFC) is a world-leading multi-disciplinary science organisation, and our goal is to deliver economic, societal, scientific and international benefits to the UK and its people – and more broadly to the world. We have large-scale scientific facilities in the UK and Europe used by thousands of scientists performing thousands of experiments every year. The facilities provide a range of research techniques to help scientists better understand our world and the universe!
 
IT is essential to the science that STFC supports. We need keen individuals to help us in supporting the IT systems required to keep STFC running. We are recruiting IT apprentices to work at the Rutherford Appleton Laboratory (RAL) near Oxford. You will be based in a group with IT professionals in one of the STFC departments. Your daily duties will complement formal training and are developed to support you as you work towards an Infrastructure Technician Level 3 apprenticeship.

Opportunities & Responsibilities

We are looking for an apprentice interested in supporting the IT infrastructure at RAL.

You will undertake activities that will develop your expertise in supporting a wide range of IT equipment; desktop and laptop machines, mobile devices, printers and print servers.

You will be trained to help support the networking and infrastructure on site. Over time, you will be to be able to deal with a wide range of IT issues, from helping new starters’ get set up, through to diagnosing and fixing complex IT hardware problems.

The skills you will develop will enable you to take on roles at STFC including Desktop Support Engineer, First and Second Line Helpdesk Support, Technical Support Analyst.

You will become a first point of call from all IT related issues, giving excellent customer service to our users, so you should have great interpersonal skills and be committed to delivering an excellent customer service.

You will be expected to:

  • Communicate and work with fellow team members on a daily basis
  • Communicate with users, scientists, engineers and management to help understand their IT requirements, and support them with any IT issues that arise
  • Take an active role in both technical and non-technical meetings
  • Show initiative especially regarding learning new things
  • Work independently at times and ask questions if unsure
  • Take responsibility for ensuring your work does what is needed and meets the quality criteria specified
  • Write documentation for technical and non-technical users
  • Analyse evidence and data in order to solve problems
  • Present a topic to a small group of people and answer questions
  • Participate in the wider department and STFC apprentice training programme. 

We will support you to undertake paid apprenticeship training. In addition to this and “on the job” training, you will have opportunity to subscribe to professional online tutorial sites, attend technical courses, undertake various soft skills training, and take part in our organisation-wide apprentice networking and training events where you will meet and get to know other apprentices such as our computing, electronics, mechanical and electrical engineering apprentices. We will assign you a mentor for the duration of the scheme. 
 
About You
 
As a starting point we expect you to:

  • Enjoy fixing things, want to help people solve problems, and an enthusiasm for a career in IT
  • Have gained or be on track to gain at least a minimum 3 GCSEs (or equivalent) at grades A-C in any subject, with GCSE Maths and English (or equivalents) at grades D or above by September 2020
  • Have great communication skills both verbal and written
  • Have strong organisational skills
  • Have some knowledge of what IT support entails. 

Please note that prospective applicants must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject.

Please see “Job Requirements” for more information.

On successful completion of the programme, apprentices gain the following qualifications:

  • Infrastructure Technician Level 3
  • MTA Networking Fundamentals
  • MTA Mobility and Devices Fundamentals
  • MTA Cloud Fundamentals
  • BCS Certificate in Business Processes and Coding and Logic.

Organization Description


UK Research and Innovation is a new entity that brings together nine partners to create an independent organisation with a strong voice for research and innovation, and a vision to ensure the UK maintains its world-leading position in research and innovation. More information can be found at www.ukri.org.

The Science and Technology Facilities Council is a world-leading multi-disciplinary science organisation, and our goal is to deliver economic, societal, scientific and international benefits to the UK and its people – and more broadly to the world.

Criteria will be assessed through shortlisting (S), at Interview (I) or both (S&I)

Essential: 

You should have:

  • Have gained or be on track to gain at least a minimum 3 GCSEs (or equivalent) at grades A*-C (4-9) in any subject, with GCSE Maths and English (or equivalents) at grades D (3) or above by September 2020 (S)
  • Good written communication skills as demonstrated in your CV and cover letter (S)
  • Some knowledge of and enthusiasm for computing/IT and/or hardware - your CV and/or cover letter should give example(s) of personal or school projects that involved learning about and using a IT and/or hardware and what you enjoyed (S)
  • Desire to develop personally and professionally - your cover letter should explain why you have applied for this IT apprenticeship scheme and any activities you are involved in to help you develop personally and professionally (S)
  • Right to live and work in the UK (S)
  • Some experience of computing. (I)
  • You will be able to demonstrate you worked with a variety of IT, from mobile devices to desktops (I)
  • Some knowledge of computer hardware and computer systems (I)
  • You will be able to describe the basic components of a computer system and be aware of the range of computer operating systems * It is expected you may be stronger in one area than the other
  • Ability to examine evidence and data in order to understand it and solve problems (I)
  • You will be able to work systematically through straightforward problems, study or examine numerical data in detail, in order to discover more about it and link it to their understanding of computer systems in order to gather evidence and find the cause of problems (S)
  • Excellent communication skills and ability to work in a team (I)
  • You will have a good command of English (verbal and written) allowing them to be able to communicate well with other members of staff (S)
  • You will understand the importance of working well within a team (S)
  • Ability to work independently and manage small projects (I)
  • You will be able to demonstrate that they are able to plan and manage their own work, that they are conscientious and have the ability to pay attention to detail. 

Desirable:

  • A qualification that involved work where you demonstrated excellent communication skills – please give subject, project and results in CV. You may wish to describe the project in more detail in your cover letter (S)
  • Worked part time or volunteered somewhere that enabled you to demonstrate excellent communication skills – please give the position you held in your CV. You may wish to describe the project in more detail in your cover letter (S)
  • GCSE level (or equivalent) in Computing or other scientific/technical discipline - please give subjects and results in CV. (S)

Special Requirements
 
Essential: 

  • Be able to attend off-site training as required including overnight stays. (S&I)

UKRI supports research in areas that include animal health, agriculture and food security, and bioscience for health which includes research on animals, genetic modification and stem cell research. Whilst you may not have direct involvement in this type of research, you should consider whether this conflicts with your personal values or beliefs.

To enable us to hire the very best people we will conduct a full and comprehensive pre-employment check as an essential part of the recruitment process on all individuals that are offered a position with UKRI. This will include a security check and an extreme organisations affiliation check.

Employee Benefits

UK Research and Innovation recognises and values employees as individuals and aims to provide a pay and reward package that motivates staff to the best of their ability. The reward and benefit package includes a flexible working scheme, an excellent Defined Benefit pension scheme, 30 days annual leave allowance and a number of other benefits.

Developing Talent

We are committed to developing employees in their roles throughout their career. Learning and development plans enable employees to continue their professional development through training and development opportunities such as e-learning, classroom training and on-the-job experiences. We encourage our employees to share their learning across teams and organisations.

Equal Opportunities

We strive to make decisions based on individual merit and ability. We welcome applications from all sections of the community and promote equality of opportunity in accordance with the Equality Act 2010. As holders of Disability Confident Employer status, we guarantee to interview all applicants with disabilities who meet the minimum criteria for the vacancy.

As this job does not fulfil the Home Office Code of Practice criterion for obtaining sponsored migrant worker status we will be unable to apply for sponsorship for anyone not eligible to work in the UK. At interview, all shortlisted candidates are required to bring with them identification documents and original documents that prove they hold or can obtain the right to work in the UK. You can check your eligibility here: https://www.gov.uk/check-uk-visa/y.

Online applications only. Please submit a covering letter and CV ensuring that the IRC reference is included in the filename description of each document uploaded. Please note that failure to address the above criteria or submitted without a covering letter may result in your application not being considered.

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