Organisation STFC
Organisation Detail Science and Technology Facilities Council
Reference Number IRC252403
Location Didcot See on Map
Salary £24777
Date Posted 14 January 2020
Grade UKRI-Band C
Contract Type Open Ended
Hours Full Time
Closing Date 03 February 2020
Interview Date 12 February 2020

Brief Description

Salary: £24,777
Grade: UKRI - C
Contract Type: Open-Ended
Hours: Full Time/Part Time (minimum 4 days a week)
Closing Date: 3rd February 2020
Interview Date: 12th February 2020



A Support Officer is required within the STFC Facilities User Office. The User Office is the first port of call for Scientists from around the world who come to use STFC facilities to carry out experiments. The office deals with many thousands of visiting researchers per year and provides a professional and friendly service in dealing with their practical visit arrangements. 

The User Office team consists of a Team Manager plus three Support Officers. Whilst each team member has particular areas of responsibility, all team members are expected to contribute to the smooth working of the user office, including covering for other team members during absences.

The STFC develops and operates world class facilities for a broad-based programme of advanced scientific research, providing access for academic and commercial users from the UK and abroad. The User Office supplies the support required to provide the facility users with an effective and responsive service and deals with many thousands of user visits every year.

List of Duties

You will need experience with Microsoft Word, Excel and Outlook and be able to effectively operate general office equipment. You will support the team in duties which include:

  • Arranging travel and accommodation for visitors (short term and long term)
  • User registration and safety induction on arrival
  • Liaising with external agencies, universities, institutes etc.
  • Providing organisational support for meetings, workshops and conferences
  • Maintaining user databases and web pages
  • Answering telephones, checking emails and responding/forwarding accordingly
  • Processing expense claims
  • Dealing with general day to day queries
  • Preparing user-related statistical reports
  • Other general office tasks as required
  • Cover for other members of the team as required.

 Contacts and Communication

  • You will communicate with facility users, external agencies, universities, institutes and internal departments such as Finance, Transport and Travel.

Personal Skills and Attributes

You should possess the following qualities:

  • Team worker
  • Proven customer services skills
  • Good organisational skills
  • Attention to detail
  • Initiative and flexibility
  • An ability to communicate effectively and work under pressure is essential for this post
  • A background in office work, including use of email, spreadsheet and word processing packages, plus experience of working in a customer-based service is essential.

Organization Description

UK Research and Innovation is a new entity that brings together nine partners to create an independent organisation with a strong voice for research and innovation, and a vision to ensure the UK maintains its world-leading position in research and innovation. More information can be found at

The Science and Technology Facilities Council is a world-leading multi-disciplinary science organisation, and our goal is to deliver economic, societal, scientific and international benefits to the UK and its people – and more broadly to the world.

Shortlisting and Interview Criteria

Criteria will be assessed at Shortlisting (S) Interview (I) or Both (S&I)


  • Good communication skills, both oral and written (S&I)
  • Numerate (I)
  • Proven experience of MS office systems particularly Word, Excel and Outlook (S&I)
  • Business and customer focused, previous experience of interacting and dealing with customers (S&I)
  • Highly organised and proactive, with a ‘can do’ attitude (I)
  • Excellent attention to detail (S&I)
  • Strong team player with the ability to work under pressure and alone (I)
  • Ability to re-prioritise rapidly and work flexibly depending on the situation (I)
  • Flexibility with working hours. (I)


  • Proven experience of MS SharePoint (S&I)
  • Experience organising meetings, workshops and travel including booking travel and accommodation (S&I)
  • Familiarly with use of databases (S&I)
  • Proven evidence of negotiating skills. (I)

UKRI supports research in areas that include animal health, agriculture and food security, and bioscience for health which includes research on animals, genetic modification and stem cell research. Whilst you may not have direct involvement in this type of research, you should consider whether this conflicts with your personal values or beliefs.

To enable us to hire the very best people we will conduct a full and comprehensive pre-employment check as an essential part of the recruitment process on all individuals that are offered a position with UKRI. This will include a security check and an extreme organisations affiliation check.

Employee Benefits

UK Research and Innovation recognises and values employees as individuals and aims to provide a pay and reward package that motivates staff to the best of their ability. The reward and benefit package includes a flexible working scheme, an excellent Defined Benefit pension scheme, 30 days annual leave allowance and a number of other benefits.

Developing Talent

We are committed to developing employees in their roles throughout their career. Learning and development plans enable employees to continue their professional development through training and development opportunities such as e-learning, classroom training and on-the-job experiences. We encourage our employees to share their learning across teams and organisations.

Equal Opportunities

We strive to make decisions based on individual merit and ability. We welcome applications from all sections of the community and promote equality of opportunity in accordance with the Equality Act 2010. As holders of Disability Confident Employer status, we guarantee to interview all applicants with disabilities who meet the minimum criteria for the vacancy.

As this job does not fulfil the Home Office Code of Practice criterion for obtaining sponsored migrant worker status we will be unable to apply for sponsorship for anyone not eligible to work in the UK. At interview, all shortlisted candidates are required to bring with them identification documents and original documents that prove they hold or can obtain the right to work in the UK. You can check your eligibility here:

Online applications only. Please submit a covering letter and CV ensuring that the IRC reference is included in the filename description of each document uploaded. Please note that failure to address the above criteria or submitted without a covering letter may result in your application not being considered.

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