Organisation STFC
Organisation Detail Science and Technology Facilities Council
Reference Number IRC250848
Location Warrington See on Map
Salary £13754
Date Posted 23 August 2019
Contract Type Apprentice
Hours Full Time
Closing Date 25 September 2019
Interview Date

Brief Description

Salary: £13,754 per annum (year 1), £15,551 per annum (year 2)
Grade: UKRI - APP
Contract Type: 2-year Fixed Term
Hours: Full Time
Closing Date: 25th September 2019

If you are looking to begin a rewarding career within ICT, this could be just the start you are looking for - an Apprentice IT Support Engineer position at the STFC Daresbury Laboratory in Warrington, Cheshire.

The apprenticeship will take 2 years to complete and you will gain essential computer IT related experience and skills throughout your apprenticeship. You will complete the Level 3 Infrastructure Technician standard which will develop and expand your technical competencies; knowledge, skills and behaviours and underpinning skills to work within an IT role. In addition, you will undergo specialist units of study such as Cisco CCNA, Coding and Logic and Cloud Computing.

Working as part of the Digital Infrastructure Desktop Support and Service Desk team to install and maintain desktop computers, hardware, software and portable devices, whilst providing support and assistant to staff and users throughout the Sci-Tech campus at Daresbury and supported staff at Rutherford Appleton Laboratory and across the UK.

Service Desk/ Desktop Support – Year 1

  • Through training to support first and some second line business support as part of Service Desk team
  • To support Digital Infrastructure Service Desk by call logging, resolution and escalation
  • To assist with the purchasing / specification of new hardware (Laptop / Desktops) and software applications
  • To provide software / hardware technical support
  • To provide technical support for Video Conferencing (VC)
  • To support mobile telephony users
  • To provide technical support by testing hardware, PC upgrades and testing non-standard build software
  • Assistance and participation with ICT projects
  • Produce clear and concise written operating procedures and support documentation
  • Support User Accounts
  • Provide good and friendly face-to-face, email, telephone and remote support communication and solutions.

HPC Data Centre Operations – Year 2

  • To assist with the Computer Operations Procedure (COP), Disaster recovery procedure (DRP) across all computer rooms
  • Ensure computer room floor plans are kept up to date and develop further templates using Microsoft Visio or AutoCAD
  • To provide day to day support in the Operations environment. This will include tape labelling; act on alarm notification (training provided); Hardware power/rack/inventory check and update documentation
  • Housekeeping tasks, such as backup tape changes and storage of tapes in fire safes. These are done on weekdays throughout the year including holiday periods
  • Manual tasks such as lifting floor tiles, moving equipment and assembling/dismantling racking
  • Production and updating of documentation of the Operations services and procedures
  • To have an understanding of monitoring systems and how to develop further
  • Be able to provide a champion of continuous improvement initiatives particularly in energy saving, environment monitoring and resilience
  • Opportunity to develop Linux applications and support existing application such as Nagios/Zenoss
  • To assist and support existing projects. Training provided.

Contacts and Communication

  • Digital Infrastructure colleagues at all levels
  • Other IT Service Desk personnel across all STFC sites
  • Staff at all levels of the organisation, occasionally Directors and other Senior Management
  • Staff at all levels in other stakeholder and tenant organisations, UKSBS and Research Councils.

Any other Relevant Information

  • Occasional travel between sites – primarily to Didcot, Oxfordshire or UKRI Head Office in Swindon
  • The role may require some manual handling of bulky and moderately heavy items
  • In exceptional circumstances, out of hours working may be required on an ad-hoc basis.

Organization Description

UK Research and Innovation is a new entity that brings together nine partners to create an independent organisation with a strong voice for research and innovation, and a vision to ensure the UK maintains its world-leading position in research and innovation. More information can be found at

The Science and Technology Facilities Council is a world-leading multi-disciplinary science organisation, and our goal is to deliver economic, societal, scientific and international benefits to the UK and its people – and more broadly to the world.

Shortlisting (S) and Interview (I) Criteria


  • Minimum of 5 GCSEs at Level 4 (Grade C) or equivalent – including Maths, English and Science. (S)


  • Experience of PC-based computer systems and applications (S&I)
  • Some knowledge of Microsoft Desktop Products (S&I)
  • Some experience of configuring Smartphones (S&I)
  • Experience in using Microsoft application, programming language and web design (S&I)
  • Qualification in a relevant IT field would be desirable, but not essential. (S&I)

UKRI supports research in areas that include animal health, agriculture and food security, and bioscience for health which includes research on animals, genetic modification and stem cell research. Whilst you may not have direct involvement in this type of research, you should consider whether this conflicts with your personal values or beliefs.

To enable us to hire the very best people we will conduct a full and comprehensive pre-employment check as an essential part of the recruitment process on all individuals that are offered a position with UKRI. This will include a security check and an extreme organisations affiliation check.

Employee Benefits

UK Research and Innovation recognises and values employees as individuals and aim to provide a pay and rewards package that motivates staff to perform to the best of their ability. The reward package includes a flexible working scheme, a Career Average Revalued Earnings pension scheme, 30 days annual leave allowance and a number of other benefits.

Developing Talent

We are committed to developing employees in their roles throughout their career. Learning and development plans enable employees to continue their professional development through training and development opportunities such as e-learning, classroom training and on-the-job experiences. We encourage our employees to share their learning across teams and organisations.

Equal Opportunities

We strive to make decisions based on individual merit and ability. We welcome applications from all sections of the community and promote equality of opportunity in accordance with the Equality Act 2010. As holders of Disability Confident Employer status, we guarantee to interview all applicants with disabilities who meet the minimum criteria for the vacancy.

As this job does not fulfil the Home Office Code of Practice criterion for obtaining sponsored migrant worker status we will be unable to apply for sponsorship for anyone not eligible to work in the UK. At interview, all shortlisted candidates are required to bring with them identification documents and original documents that prove they hold or can obtain the right to work in the UK. You can check your eligibility here:

Online applications only. Please submit a covering letter and CV ensuring that the IRC reference is included in the filename description of each document uploaded. Please note that failure to address the above criteria or submitted without a covering letter may result in your application not being considered.

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