Organisation UK SBS
Organisation Detail UK Shared Business Services Ltd
Reference Number IRC248976
Location Swindon See on Map
Salary £17721
Date Posted 26 April 2019
Grade UK SBS-B
Contract Type Open Ended
Hours Full Time
Closing Date 30 May 2019
Interview Date

Brief Description

Salary: £17,721
Grade: B
Contract Type: Open-Ended
Hours: Full Time
Closing Date: 30th May 2019


About the role

Following a recent restructure, Customer Services (operations) have numerous full-time positions available to work within our busy HR & Payroll or Finance & Procurement contact centres, dealing with a wide range of enquiries from both external and internal customers on the telephone.

With our customers delivering world-leading projects ranging from Dementia Research, setting Government Strategy for Business in the UK and the Changing Arctic Ocean, working at UK Shared Business Services Ltd (UK SBS) provides wide and varied opportunities to support life-changing work through high quality administration and customer service.

Our office in Polaris House, Swindon, is a vibrant and friendly place to work. We have an onsite restaurant, nursery (subject to places) and a wide range of sports and social activities.

We are proud to offer a competitive salary, defined pension scheme and 28 days annual leave rising to 30 days after 2 years of service. Additional benefits include lifestyle discounts, health care scheme, childcare vouchers, season ticket loans and learning and development opportunities.

Key Responsibilities

Duties to include:

  • taking incoming calls as first line support for our external and internal customers, to successful closure following investigation, in line with our service level agreements
  • taking ownership of processing information required for our customers, accurately in line with service level agreements
  • investigating and resolving queries on a range of disciplines
  • contact with our customers by phone, email and via our internal Service Request system
  • first line support activities for all HR & Payroll, Finance & Procurement system issue enquiries and resolve, as far as possible, at first point of contact
  • you will be expected to be flexible and carry out other activities when requested by your performance leader
  • you will be required to have strong attention to detail, along with good numerical and grammatical skills to produce correspondence for customers and update our Oracle system
  • you will liaise closely with customers to build and maintain good relationships and work on joint/cross-service activities, whilst working to personal and team objectives
  • opportunities to fulfil your personal and our operational objectives to work/rotate across all our contact centres.

Organization Description

UK Shared Business Services Ltd (UK SBS) is an organisation whose purpose is to support their clients by allowing them to focus their resources on doing what they do best, by providing the following range of professional business services to our clients:
  • Human Resources & Payroll
  • Finance
  • Procurement
  • Information Technology

Our clients include UK Research and Innovation (UKRI), the Department for Business, Energy & Industrial Strategy (BEIS) and other Partner Organisations.

At UK SBS, service excellence means more than completing transactions; the organisation has been set up to deliver added value for our clients. This means our people make a big contribution to the value we offer through specialist knowledge and high standards of service.

Shortlisting Criteria and Interview Criteria


  • previous experience in a high volume ‘front of house’ customer service environment within a large service organisation
  • qualified to ’GCSE’ level or equivalent
  • a customer focused outlook
  • strong attention to detail
  • excellent organisational skills
  • team player – ability to participate and thrive in a culture of continuous improvement
  • active listening and problem-solving skills.


  • experience in data entry or processing data
  • computer literate and competent in use of Microsoft Office applications
  • previous experience of working to Service Level Agreements (SLAs)
  • experience of using Oracle.

UK SBS offers a competitive salary, defined pension scheme and 28 days annual leave rising to 30 days after 2 years of service. Additional benefits include lifestyle and health care benefits, season ticket loans and possible learning and development opportunities.

UK SBS is an inclusive employer and welcomes applications from all sections of the community. We would like to see the number of people with disabilities and those from ethnic minorities increase as a proportion of our workforce and so their applications are particularly welcome. At UK SBS, we value the diversity of our employees and strive to make decisions based on individual merit and ability.

Closing date for applications is 30th May 2019. However, we encourage early applications as candidates will be reviewed and interviewed on an ongoing basis and we reserve the right to close this role early.

Only online applications will be accepted and should be submitted in the form of an up-to-date c.v. and covering letter (ensuring that the IRC reference is included in the file name description of each document uploaded), which clearly outlines why you are applying for this post and how you meet the criteria described in this advertisement. Please note that applications submitted without a covering letter, or which fail to address these points, may not be considered further.

Applicants who would like to receive this advert in an alternative format (e.g. large print, Braille, audio or hard copy), or who are unable to apply online should contact us by telephone on 01793 867000. Please quote the appropriate reference number when calling.

If you have not already logged into iRecruitment (including as a current employee) you will be re-directed to the login/register page by clicking the "apply now" button.

If you don't have an account with us, by choosing to register you consent to UK SBS processing the information you provide as part of the Recruitment Service. You can select appropriate job alerts and notifications as part of your account preferences, and you are able to close your account (withdraw consent) should you wish to do so. Before starting your online application and inputting your personal details, please read our Privacy Notice which contains full details of how your information is processed once you have made an application.

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