STFC
Organisation STFC
Organisation Detail Science and Technology Facilities Council
Reference Number IRC248054
Location Didcot See on Map
Salary £30357 - £32997
Date Posted 11 January 2019
Grade UKRI-Band D
Contract Type Open Ended
Hours Full Time
Closing Date 24 January 2019
Interview Date




Brief Description


Salary: £30,357 - £32,997 (dependant on qualifications and experience)
Grade: Band D
Contract Type: Open-Ended
Hours: Full Time
Closing Date: 24th January 2019

 

About us:

The STFC Digital Solutions Department in STFC are responsible for the delivery of the enterprise Information and Communications Technology (ICT) infrastructure and services that underpin the STFC scientific programme of activities and campuses. The work we do within the Department is key to protecting the organisations assets and is an enabler for the work of the scientific community here at STFC.

STFC’s investments in new digital capability, innovation and partnerships with industry specialists are globally significant for science and research. This new role will be important for the on-going support and future development of the Network and Communications environment of STFC Digital Solutions and STFC science as a whole going forward.

Overall Purpose:

Digital solutions provide a comprehensive network and communications environment to support the work of STFC and partner organisations. This includes a range of technologies and environments including Voice, Data, Email and unified communications.

Specifically this role is to provide expertise in the development, support and maintenance of the full network and communications environment supported by Digital Solutions, including project development, fulfilling complex service requests, resolving incidents and supporting the service desk as appropriate.

Key duties will include:

You will be responsible for both the STFC network and communications services and work under instruction from a Senior Engineer to deliver project work associated with service improvement for both services and also the support of the day-to-day operational services.

You will also:

  • undertake minor and complex installations or configurations within the area of both networking and telephony with significant autonomy
  • work within a small team on the development of new services or configurations across both services
  • planning, installation, testing of voice and data network connections
  • work closely with the local Estate Services regarding infrastructure requirements for new builds and other cabling activities around site
  • respond and take responsibility for specific requests (tickets) for service at the direction of the Senior Network and Communications Engineer
  • supervision of any additional effort needed to complete installations
  • represent the organisation internally and externally on matters relating to the job purpose.

About you:

You must value teamwork and enjoy contributing to the group.

You will be a self-starter and self-motivated and able to maintain professionalism while under pressure. Understanding the customer’s needs and the importance of customer service is essential.  You will also have the desire to continue to develop your skill set in a proactive environment.

If you have an aptitude and desire to progress in your career with STFC, you can benefit from appropriate training opportunities and guidance for career enhancement. A progression path leading to Senior Network and Communications Engineer or indeed other roles within the organisation is anticipated. You can expect opportunities to develop technical skills through increasingly autonomous projects whilst under the guidance and mentorship of senior team members. You may also be eligible for a range of Degree Apprenticeship programmes offered.

You will be a key part of a team who are supporting existing systems as well as designing and delivering upgraded/new systems to underpin business and scientific activities and benefit the entire organization, all within a supportive, collaborative culture, great location with a proven work/life balance ethic.

Our teams are predominately based at Rutherford Appleton Laboratory (RAL) and Daresbury, whilst this role will be based at our Rutherford Appleton laboratory, there will be a requirement to occasional travel to all STFC sites.


Organization Description


UK Research and Innovation is a new entity that brings together nine partners to create an independent organisation with a strong voice for research and innovation, and a vision to ensure the UK maintains its world-leading position in research and innovation. More information can be found at www.ukri.org.

The Science and Technology Facilities Council is a world-leading multi-disciplinary science organisation, and our goal is to deliver economic, societal, scientific and international benefits to the UK and its people – and more broadly to the world.

 

Shortlisting Criteria:

Qualifications:

Essential:

  • a relevant computer science degree (or Higher Education qualification) or relevant subject matter and industry experience.

Desirable:

  • ITIL Foundation
  • PRINCE 2 Foundation (or equivalent).

Knowledge and Experience:

Essential:

  • experience of a wide-ranging network and communications environment across technologies such as Voice and Data in a organisation with a diverse range of business systems and requirements
  • proven working knowledge of developing and supporting a range of the following technologies;
    • IP routing and configuration of routers
    • network switches and configuration of switches
    • TCP/IP protocols
    • DNS/DCHP/Radius servers
    • video conferencing protocols
    • wired and wireless networking
    • firewalls
    • telephony (analogue, digital and VOIP)
    • telephony (handsets, exchanges).

Desirable:

  • experience of working within the Public Sector.

Interview Criteria:

In addition to the above:

Personal Skills and Qualities:

Essential:

  • strong ability to think creatively, to accept change and seek continuous improvement
  • high level of drive, enthusiasm and focus on the achievement of goals. Ability to utilise organisational systems effectively
  • good inter-personal skills, particularly in communication and contribution to team motivation and problem solving
  • proven people management skills, normally founded in some training, and with potential for further development
  • self-identification with the organisation. The reflection of  STFC values in attitudes.

Special Requirements:

  • able to absorb and convey technical information and communicate effectively at all levels to both technical and non-technical audiences
  • a thorough understanding of a broad portfolio of skills including, but not confined to, network planning; network design; voice and data technologies; systems installation and decommissioning; IT management; change management and network support
  • able to assess, evaluate and prioritise particularly when under time pressure
  • ability to produce clear and concise written operating procedures and documentation
  • able to work on own initiative and supervise others
  • be organised, methodical and able to plan
  • good communication, facilitation and listening skills
  • willingness and ability to travel to various STFC sites across the UK, as well as partner and supplier offices
  • participate in the provision of an on call service which is responsible for dealing with out of hours incidents.

 

In addition to the competitive salary, an excellent index linked pension scheme and generous leave allowance are offered. Full details of offered benefits can be found on STFC’s careers pages (http://www.stfccareers.co.uk).

To enable us to hire the very best people we will conduct a full and comprehensive background and pre-employment check as an essential part of the recruitment process.

As this job does not fulfil the Home Office Code of Practice criterion for obtaining sponsored migrant worker status we will be unable to apply for sponsorship for anyone not eligible to work in the UK.   At interview, all shortlisted candidates are required to bring with them identification documents and original documents that prove they hold or can obtain the right to work in the UK. You can check your eligibility here: https://www.gov.uk/check-uk-visa/y.

Online applications only, please submit a covering letter and CV, ensuring that the IRC reference is included in the file name description of each document uploaded. No Agencies.

The closing date for applications is 24th January 2019.

We want to make our application process as easy for you as we possibly can. If you experience any problems in applying for this job, or have any feedback for us about the application process, please contact our Recruitment Hotline on 01793 867000 (8.30am – 5.00pm Monday to Friday). Please quote the appropriate IRC reference number when calling.

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