Organisation STFC
Organisation Detail Science and Technology Facilities Council
Reference Number IRC246220
Location Didcot See on Map
Salary £30357 - £32997
Date Posted 08 August 2018
Grade RC-D
Contract Type Fixed Term Appointment
Hours Full Time
Closing Date 02 September 2018
Interview Date

Brief Description

Salary: £30,357 to £32,997 (dependant upon skills and experience)
Grade: Band-D
Contract Type: Fixed Term (12 months)
Hours: Full Time
Closing Date: 2nd September 2018

About Us

The Science and Technology Facilities Council’s Microelectronics Centre, based at Rutherford Appleton Laboratory in Oxfordshire, is dedicated to stimulating the use of modern electronic design techniques and tools in academic institutions throughout Europe to enhance their microelectronic and microsystem design, research and training capabilities. We facilitate this by offering a comprehensive range of services including technical consultancy, access to industry-leading electronic design tools and dedicated training courses to more than 600 academic institutions across Europe.

About the role

The MSC is a Division within Technology Department at the Rutherford Appleton Laboratory. The MSC office provides a professional customer support role and is the main administrative and financial interface with our academic customers as well as performing the first stage processing of technical enquiries.

As part of the work, the MSC provides short courses (up to one week) to its members on a variety of topics. It is also responsible for booking delegates onto courses offered by our project partners in Belgium and Germany. In the past year, 301 delegates from 117 institutes representing 26 countries attended courses administered by the MSC.

The post is to provide maternity cover for a Senior Customer Support Executive in the MSC Customer Support Office and will report to the Office Manager. This role has responsibility for the administration of these bookings, the generation of invoices and the administration of legal agreements. The information disclosed on the courses usually requires several legal agreements to be in place to cover the technical content of the course, some at the institute level and some with the individual. You will need to efficiently communicate with the delegates and our project partners to ensure that all legal agreements are in place. For courses held at the Rutherford Appleton Laboratory, you will also be responsible for daily course administration while the course is taking place.

The MSC makes available design tools to its customers and the use of these tools is contingent on the payment of initial and annual fees. You will have the responsibility of reconciling incoming payments on a daily basis with the invoices issued by our system. The total value of the issued invoices is €3.1M spread across 1000 payments. Payments are heavily concentrated in a four month period from October to January. Once reconciled these payments must be transferred to our main corporate finance unit.

You will be the first point of contact for our customers and be responsible for the assignment of new enquiries to the technical and admin team members. All enquiries are logged as part of our QA system.

Each month a consolidated order is placed to request licenses from one of our major vendors. This requires careful checking of the technical data in all user orders and the preparation and processing of the data required to generate a monthly license order.

Full training will be given for all of the systems used. Following the initial training period you may be asked to cover for other members of the admin team when they are absent.

About you

You will need to be flexible in satisfying the requirements of our customers and actively encourage them to pay their invoices on time.  In addition, you must have excellent communication skills including the ability to work with senior colleagues, STFC financial staff and technical staff within the MSC. Strong analytical skills will be needed including the ability to extract rapidly the key information from database and numerical data, sometimes to tight timescales.

You will also have the ability to quickly become familiar with the contents of our technical portfolio.

Organization Description

UK Research and Innovation is a new entity that brings together nine partners to create an independent organisation with a strong voice for research and innovation, and a vision to ensure the UK maintains its world-leading position in research and innovation. More information can be found at

The Science and Technology Facilities Council is a world-leading multi-disciplinary science organisation, and our goal is to deliver economic, societal, scientific and international benefits to the UK and its people – and more broadly to the world.

Shortlist criteria


  • previous experience in an administrative or finance admin role
  • intermediate to advanced MS Office skills
  • good written communication skills (in English) as evidenced by a cv and cover letter
  • previous experience with a database or CRM system.


  • knowledge of Access databases
  • previous experience of reconciling payments, in particular international payments
  • previous experience in a technical or scientific environment would be an advantage.
Interview criteria


  • previous experience in an administrative or finance admin role
  • intermediate to advanced MS Office skills
  • previous experience with a database or CRM system
  • self-motivated with a systematic and analytical approach 
  • conscientious, reliable, hardworking and flexible
  • aptitude for problem solving and diagnosis of challenging problems
  • good interpersonal skills with the ability to communicate effectively at all levels with internal and external colleagues and customers
  • excellent verbal and written communication skills (in English)
  • high degree of professionalism, including the reflection and embodiment of STFC values in behaviour and attitude
  • ability to integrate and work effectively within the existing team based environment at STFC - RAL. 


  • knowledge of Access databases
  • previous experience of reconciling payments, in particular international payments
  • previous experience in a technical or scientific environment would be an advantage.


In addition to the competitive salary, an excellent index linked pension scheme and generous leave allowance are offered. Full details of offered benefits can be found on STFC’s careers pages.

To enable us to hire the very best people we will conduct a full and comprehensive background and pre-employment check as an essential part of the recruitment process.

Online applications only, please submit a covering letter and CV, ensuring that the IRC reference is included in the file name description of each document uploaded.

As this job does not fulfil the Home Office Code of Practice criterion for obtaining sponsored migrant worker status we will be unable to apply for sponsorship for anyone not eligible to work in the UK.  At interview, all shortlisted candidates are required to bring with them identification documents and original documents that prove they hold or can obtain the right to work in the UK. You can check your eligibility here:

The closing date for applications is 2nd of September 2018 however we encourage early applications as some candidates may be interviewed before this date.

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