Organisation UK SBS
Organisation Detail UK Shared Business Services Ltd
Reference Number IRC245809
Location Swindon See on Map
Salary £22238
Date Posted 09 July 2018
Grade UK SBS-C
Contract Type Open Ended
Hours Full Time
Closing Date 29 July 2018
Interview Date

Brief Description

Salary: £22,238
Grade: C
Contract Type: Open-Ended
Hours: Full Time
Closing Date: 29th July 2018

As a Payroll Performance Leader, your primary focus will be on managing effective operations and delivery of high quality customer services to a specific client base within the payroll area. In addition you will ensure the team meets the service performance levels agreed with clients as well as supporting the Payroll Manager and the team to maximise performance and ensure customer satisfaction.

On a day to day basis your duties will include: -

  • day to day management, reconciliation and approval of monthly payrolls for various groups within the payroll department’s remit
  • responsible for signing off the monthly BACS payment reconciliation process ensuring any amended payments are processed correctly
  • answer all queries relating to agreed payroll groups in a timely and professional manner
  • provide cross operational team support as and when required
  • co-operate with HR team and provide details as and when requested
  • provide assistance and support to team members to ensure team tasks are achieved and KPI’s and Service Level Agreements are achieved
  • ensure data accuracy and quality of output is of the very highest standard
  • organise staff rotas and leave schedules to ensure sufficient cover at all times.

To be considered for this opportunity, you must have: -

  • previous experience within a payroll department, preferably from a high volume Team Leader role
  • proficiency in using Microsoft Office software packages, particularly Excel and Word.

As a Payroll Performance Leader, you'll have a high degree of attention to detail along with plenty of initiative and a proactive approach. The ability to work to deadlines and good problem solving skills are also essential.

Organization Description

UK Shared Business Services Ltd (UK SBS) is an organisation whose purpose is to support their clients by allowing them to focus their resources on doing what they do best, by providing the following range of professional business services to our clients:
  • Human Resources & Payroll
  • Finance
  • Procurement
  • Information Technology

Our clients include UK Research and Innovation (UKRI), the Department for Business, Energy & Industrial Strategy (BEIS) and other Partner Organisations.

At UK SBS, service excellence means more than completing transactions; the organisation has been set up to deliver added value for our clients. This means our people make a big contribution to the value we offer through specialist knowledge and high standards of service.

Shortlisting/Interview Criteria



  • IPPM professional qualification or equivalent in payroll
  • demonstrate team leading skills acquired through training and experience.


  • basic knowledge of Employment Legislation
  • knowledge of payroll processes.

Skills and Abilities

  • excellent customer service and delivery focus
  • good interpersonal skills
  • computer literate with the ability to input data accurately and quickly.


  • familiar with Word, Excel, PowerPoint and Oracle.

Relevant Experience

  • payroll experience in a customer focused environment
  • experience of working in a high volume environment.


  • previous first line payroll centre experience
  • some experience of working with a varied customer base.

UK SBS offers a competitive salary, defined pension scheme and 28 days annual leave rising to 30 days after 3 years of service. Additional benefits include lifestyle and health care benefits, season ticket loans and possible learning and development opportunities.

UK SBS is an inclusive employer and welcomes applications from all sections of the community. We would like to see the number of people with disabilities and those from ethnic minorities increase as a proportion of our workforce and so their applications are particularly welcome. At UK SBS, we value the diversity of our employees and strive to make decisions based on individual merit and ability.

If you have not already logged into iRecruitment (including as a current employee); you will be re-directed to the login/register page by clicking the ‘apply now” button.

If you don’t have an account with us by choosing to register; you consent to UK SBS processing the information you provide as part of the Recruitment Service. You can select appropriate job alerts and notifications as part of your account preferences, and you are able to close your account (withdraw consent) should you wish to do so.  Before starting your online application and inputting your personal details, please read our Privacy Notice which contains full details of how your information is processed once you have made an application.

If you would like to receive this advert in an alternative format (e.g. large print, Braille, audio or hard copy), are unable to apply online or do not wish to create an account but would still like to apply for a specific role, please contact us by telephone on 01793 867000.

Only online applications will be accepted and should be submitted in the form of an up-to-date c.v. and covering letter (ensuring that the IRC reference is included in the file name description of each document uploaded), which clearly outlines why you are applying for this post and how you meet the criteria described in this advertisement. Please note that applications submitted without a covering letter, or which fail to address these points, may not be considered further.

Applicants who would like to receive this advert in an alternative format (e.g. large print, Braille, audio or hard copy), or who are unable to apply online should contact us by telephone on 01793 867000. Please quote the appropriate reference number when calling.

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