Organisation STFC
Organisation Detail Science and Technology Facilities Council
Reference Number IRC245705
Location Didcot See on Map
Salary £30357 - £41998
Date Posted 09 July 2018
Grade RC-E
Contract Type Open Ended
Hours Full Time
Closing Date 12 August 2018
Interview Date

Brief Description

Salary: £30,357 - £41,998 (Dependant on qualifications and experience)
Grade: D/E
Contract Type: Open-Ended
Hours: Full Time
Closing Date: 12th August 2018


About us:

The Science and Technology Facilities Council (STFC) is responsible for supporting, co-ordinating and promoting research, innovation and skills development. Our uniqueness lies in the breadth of our remit and the sheer diversity of our portfolio, as we harness our world-leading expertise, facilities and resources to drive science and technology forward.

About the role:

Your responsibilities will be twofold: one, to provide daily support and leadership regarding Apple hardware/software within RAL Space. Two, to lead initiatives on Apple technologies across multiple departments within STFC. The appointment can be at either Band D or E dependant on your experience and abilities.

You will be responsible for providing our internal clients with all aspects of IT support, ranging from remote monitoring of business-critical products, to PC/Server and network.

Duties include:

  • lead the development of enterprise solutions for our growing Apple user base
  • responding to user requests for support, ensuring calls are handled in a professional manner
  • installing and configuring computer hardware operating systems and applications
  • monitoring and maintaining computer systems and networks
  • providing support to colleagues across STFC, with a focus on producing extensive, easy-to-understand documentation and procedures for all aspects of your work
  • testing and evaluating new technology.

The work of the IT support group section is described in a series of internal procedures. You will be required to work according to these procedures. These procedures may be audited as part of the Department's ISO-9001 accreditation.

You will be appointed at either Band D or Band E of STFC’s staffing hierarchy, depending on the strength of your skills, experience and qualifications.

Organization Description

UK Research and Innovation is a new entity that brings together nine partners to create an independent organisation with a strong voice for research and innovation, and a vision to ensure the UK maintains its world-leading position in research and innovation. More information can be found at

The Science and Technology Facilities Council is a world-leading multi-disciplinary science organisation, and our goal is to deliver economic, societal, scientific and international benefits to the UK and its people – and more broadly to the world.

Shortlisting Criteria:


  • A-levels or equivalent in relevant subjects such as Computing or Information Technology
  • extensive experience in a second or third-line support role
  • experience of supporting Apple Mac OSX, preferably in an enterprise environment
  • evidence of developing support strategies for Apple products.


  • experience of supporting Windows 7-10 in an enterprise environment
  • advanced certification of a relevant standard, such as MCSE or Apple equivalents
  • experience of Windows Server 2012, 2016 and Active Directory
  • quality of cover letter.

Interview Criteria:


  • thorough understanding of integrating Apple products into a networked, domain environment
  • strong ability to think creatively; to seek and accept change
  • demonstrate a self-motivated, pro-active approach to improving existing computer systems
  • excellent technical skills with an ability to troubleshoot Apple hardware and software problems
  • experience of creating high-quality documentation
  • experience in back-office hardware and software, with a proven track-record of supporting systems relied upon by hundreds of users
  • demonstrate a friendly, approachable manner in dealing with customers
  • demonstrate the ability to work both alone and as part of a team
  • demonstrate excellent communication skills with colleagues at all levels.


  • proven people management skills
  • experience of supporting Linux systems.

In addition to the competitive salary, an excellent index linked pension scheme and generous leave allowance are offered. Full details of offered benefits can be found on STFC’s careers pages (

To enable us to hire the very best people we will conduct a full and comprehensive background and pre-employment check as an essential part of the recruitment process.

As this job does not fulfil the Home Office Code of Practice criterion for obtaining sponsored migrant worker status we will be unable to apply for sponsorship for anyone not eligible to work in the UK.   At interview, all shortlisted candidates are required to bring with them identification documents and original documents that prove they hold or can obtain the right to work in the UK. You can check your eligibility here:

Online applications only, please submit a covering letter and CV, ensuring that the IRC reference is included in the file name description of each document uploaded. No Agencies.

The closing date for applications is 12th August 2018.

We want to make our application process as easy for you as we possibly can. If you experience any problems in applying for this job, or have any feedback for us about the application process, please contact our Recruitment Hotline on 01793 867000 (8.30am – 5.00pm Monday to Friday). Please quote the appropriate IRC reference number when calling.

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